Returns & Exchanges
At Tortoise General Store, we take pride in the craftsmanship of our curated home goods and want you to be completely satisfied with your purchase. If your item is not quite right, we accept returns on unused, original-condition items within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Pack with Care
Carefully repackage the item in its original packaging and protective materials to ensure it arrives back at our studio without damage.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our designated return address.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing